Mothers Day 2025
This year Mother’s Day falls on Sunday, May 11th. Austin has a lot going on all the time, and there’s no shortage of restaurants and other events to celebrate your mother and other women in your life whether you get to spend time together or not. Get out and enjoy one of the many options for a Mother’s Day brunch, spend some time outdoors before the summer heat kicks in, attend the first annual Mother’s Day market presented by 7th Street Candle Co, moms can go for a free swim at Volente Beach, or get a margarita at some of Austin’s highly rated spots! The Do512 mother’s day guide from last year has some great options and ideas.
Lease Reminders
We are heading into the beginning of the busiest time of year. Please note the following important lease reminders:
Did you know an unauthorized occupant or unauthorized pet is a lease violation that can put you at risk of being charged fees, having adverse action taken against those listed on the lease, and potentially facing eviction. If you move-in a friend, significant other, family member or a furry friend without first adding them to the lease they immediately become an unauthorized occupant or unauthorized pet. Yes, even service animals need to be documented to live in the property. We are happy to add additional tenants or pets to your lease, when permitted. It does not have to wait until you renew your lease! The process is fairly simple! If you find yourself with the need to add, or an accidental unauthorized occupant or pet, please reach out to your property manager to start the process of adding them to your lease today.
We’re still finding properties that have either a trampoline or an above ground pool which are not permitted. See section 12 D of your lease, but keep in mind it may be in a different section depending on who wrote your lease. If you have one of these items, please remove them to remain in compliance with your lease.
Upcoming Summer Season
As we enter the Spring/Summer season, historically recognized as the peak period for tenant turnover, we would like to provide some important reminders regarding your lease obligations. This time of year typically sees a significant number of leases concluding between May and August, necessitating careful attention to certain procedures should you be considering vacating the premises.
- First, it is imperative to adhere to the terms outlined in your lease agreement regarding the provision of notice to vacate. We kindly remind you to review your lease document thoroughly to ensure compliance with the stipulated time frame for delivering a proper notice, typically set at 60 days prior to the expiration of your lease term.
- Furthermore, in accordance with your lease terms, it is required that essential utilities such as water and electricity remain active until the conclusion of your lease period. Failure to maintain these utilities throughout the entirety of your lease term may result in administrative fees, along with the reinstatement costs associated with utility services.
- Regarding the cleanliness of the property upon your departure, we emphasize the importance of using professional cleaning services, including carpet cleaning, which are mandated in most leases with self-cleaning deemed unacceptable. It is imperative to engage a reputable vendor to ensure the property, including all appliances, is cleaned to the required standard. In the event that the property does not meet our cleanliness criteria, we reserve the right to arrange for additional cleaning services at your expense even with receipts required as proof of compliance.
- Finally, upon vacating the premises, please ensure all keys, including mailbox keys and garage door openers, are returned to our office by your lease end date. Should you need to return keys outside of these hours, a secure dropbox is available for your convenience. Please place the keys in an envelope clearly marked with only the tenant’s name(s). Do not put the address of the property on, or in the envelope, in case the keys fall into the hands of someone who shouldn’t have them. If you’re going to use the lockbox option you must communicate with the office in advance to confirm it is available along with getting the location details.
We appreciate your attention to these matters and your cooperation in ensuring a smooth transition. Should you have any further inquiries or require assistance, please do not hesitate to contact our office.
Spring 2025 Elections
While we don’t want to discuss politics we do want to encourage everyone to vote. Many people don’t know there is an election coming up on May 3 and early voting has begun! The election covers a lot of different issues in some Central Texas counties including school board positions, mayoral and council seats, and school bonds among other things. You can get more information here from KUT.
Early voting generally runs from April 22nd through April 28th in most counties, with election day on May 3rd. More information is available at the link above or through your local elections office.
Thank you for being a resident of our rental property! Please don't hesitate to contact our staff if we can help with anything.
Routine Maintenance Reminders
- Maintenance Requests: We still receive a lot of maintenance requests that state something vague like "washer" or "AC" without any other info about the actual issue. We cannot act on requests like this and will require that you provide more info, so any request like this will only delay a resolution to the issue. Make sure you provide as much info as possible in your request including pics if possible
- Maintenance Portal: Please make a list of any items you want to submit, and then list all issues together as one request including as much info as possible and attach photos if applicable. We will then evaluate whether they should be split up or not.
- Smoke and CO Alarms: As a reminder don't ever unplug and remove smoke detectors because they are beeping. Change the batteries and if that doesn't work please notify us. We find a lot of tenants unplug them and bury them in a closet or drawer instead of replacing batteries
- A/C Filters: Make sure to check and change every month or as required by the type of filter. If any HVAC systems in your home have a reusable filter you are still required to clean them periodically, so please make sure they are kept clean.
- Toilets: "Flushable" Wipes CANNOT be flushed. Do not put anything down the drains except water, human waste, and regular toilet paper. Food, toys, feminine products, wipes, towels, wrappers, condoms, and other objects do not break apart and go down the drain. Clogs of the plumbing system may be charged back to you, so it is best to avoid this by not putting anything down any of the drains aside from water and human waste.
- Disposal Systems: This includes using the sink disposal as a garbage chute. These appliances are not meant to dispose of large quantities of food and should only be used as a last resort after all food items are scraped off dishes into a compost bin or trash can.
- Drainage: Shower, bath, and sink drains can get clogged up over time with hair and other organic matter. Do not use Draino-type products as they are extremely acidic and will do more harm than good by damaging the pipes while usually failing to fix the drainage issue. The best way to address this is to use a disposable drain snake that can be obtained from any hardware store for a couple of dollars. Please note that if we send out a vendor for this and it turns out to be this very issue you may be charged back for the cost. Here is a video on how to use those - https://www.youtube.com/watch?v=aOb4MJ6widg
- Emergency Maintenance: this extension should not be called unless you have an issue involving Flood, Blood, or Fire. Do not call the emergency line to follow up on existing work orders or submit a new request that is not an emergency. In case of an emergency call 911 if needed and then contact us after everyone is safe. Remember that we do not monitor emails after hours, so if you submit something considered an emergency online and do not call we may not know until the next business day.
Other Maintenance Notes:
If you'd like to inquire about, or update an existing request, submit the form at stoneoakmgmt.com/maintenance or call 512-617-6766 ext-5.
Maintenance time frames continue to be extended due to the pandemic. Please allow at least 5 business days before requesting an update from our team unless it is an emergency.
For basic DIY tips and tricks to solve some issues quickly, visit our DIY rental property maintenance page.
Your Tenant Portal & Electronic Statements
The system will generate a statement even if you're moving out, so there is no need to contact us if you receive this and are moving. All charges, including any prorated rent, will be adjusted as needed when the deposit is processed.
If you are not using the portal app that keeps you logged in please take a look at the linked flyer for more info. This can eliminate forgotten passwords, and help with easy updates/access to maintenance requests and all other account details.
